My wife and I have bought 4 homes and sold 3, so we are no stranger to working with real estate agents. Hands down, Michael is at the top. We never felt any pressure, and he was always patient with us.
He made us feel as though we were his only client by giving us his time, his undivided attention, and being extremely responsive.
Also, he was very honest and upfront about what we can expect with our budget. In addition to the actual sale, he helped us get in contact with reliable contractors and allowed us to borrow a lock box to assist with contract work logistics. Arguably, we were dealing with a very tough seller and seller agent, and he always handled some challenging issues without ever throwing us to the wolves. He never tired of our endless questions, and helped us get settled to the very end (e.g. pointing us to right utilities to contact, etc.). He really went above and beyond any agent we have ever worked for. Without a doubt, we will be using Michael if/when we sell our house in the (hopefully!) distant future.